Privacy Policy

Terms and conditions

General conditions

Delta Apartments (The Company) strongly advises our guests to carefully review the specific conditions of the apartment before booking. By proceeding with the booking, the guest agrees to the specific conditions of the apartment booked.

  • The Guest should inform the reception about the approximate time of arrival. Delta Apartments team would appreciate receiving this information few days prior to the date of arrival.
  • The Guest should be ready to possibly sign a registration form during the check in procedure.
  • Guests must respect the property, as well as its furniture and equipment.
  • Only as many guests as mentioned in the booking contract may be accommodated.
  • It is not allowed to disturb the night-time hours of quiet (from 23:00 to 07:00)
  • Parties are not allowed in the apartments.
  • Guests should notify the reception desk immediately upon noticing any damage in the apartment that was not made by themselves. This notification should be made in written form so that it stays on the record and include pictures if relevant. If the guest fails to notify within the period and in the manner indicated above, he/she will not be able make a complaint and will be liable for all resulting damages or aggravations, as detailed on our Returns Policy.
  • Delta Apartments reserves the right to pre-authorize guests credit card upon check-in or collect a fee for the entire stay in the form of a 200 EUR deposit.
  • Smoking is prohibited in the apartments.
  • Guests remain solely responsible for the safekeeping of their valuable belongings.

For its part, Delta Apartments communicates the following:

  • Delta Apartments delivers professional and polite service in respect of all services rendered by the Company.
  • The pictures of the apartments correspond to the real apartments and the information provided in description is true.
  • The Company provides a free of charge cleaning of the apartment (on the sixth day of the stay) and performs necessary repairs of equipment during the Guest’s absence or in their presence is so requested by the Guest.
  • In case of any defects which could not be repaired at once, the Company shall make every effort to, where possible, change the apartment or in any other way redress the inconvenience.
  • In case of overbooking, the Company is responsible for finding a similar apartment for the guest.
  • The Company will examine the written claim of the Guest and take steps to remedy the problem, which is also to be recorded in writing.


 

Cancellation and no-show policy

Guests are asked to submit cancellations in written form to the following email address: accommodation@deltatravel.ee

In case the apartment was booked with Non-refundable rate plan:

Guests will be charged the total price if they cancel anytime. Guests will be charged a prepayment of the total price anytime.

In case the apartment was booked with the Free Cancellation rate plan:

Guests have a right to cancel free of charge until 2 days before arrival. Guests will be charged the first night if they cancel in the 2 days before arrival. No prepayment is needed.

Amendment Policy

Changes in bookings are always subject to availability, the maximum occupancy of each specific apartment, current prices, and the conditions stipulated below. Modifications or changes to bookings are understood as any variation in the specific dates or number of guests in relation to the apartment booked.

Modification of dates: Any date changes must be made via email, by sending the new details to accommodation@deltatravel.ee , and if the following requirements are met:

Increase in number of days: only if the same apartment is available on those dates, and once the difference between the original booking total paid online and the new booking total has been covered.

Decrease in number of days: no refund of the original booking total paid.

Changes in the number of guests:

Increase in the number of guests: if the number of guests falls within the specified maximum occupancy of the apartment. The Company may ask to pay additional price for an extra guest.

Decrease in the number of guests: possible, with no refund of the original booking total paid.

 

Privacy Policy

Personal information used by Delta Apartments

When booking an apartment on the deltaapartments.eu website, personal information such as name, phone number and email address will be saved in the Company’s database since Delta Apartments needs to communicate important information such as booking confirmation, payment confirmation and other booking related information. In case of a non-refundable type of booking, the Guest is asked to provide credit card details (credit card type and number, CVC code, expiration date). This information is required complete the booking. The Guest will be sent a confirmation e-mail of a successful booking.

Personal information use

Personal information stored by the Company will be used for the adequate function of this Company and the service provided, which includes, among others, the following purposes: bookings, payments and communications. Personal information provided for a successful booking is stored in the booking engine SabeeApp. Sabee servers have Thawte issued security certificates so all data transferred between the Delta Apartments and guest using SabeeApp’s Internet Booking Engine and the Sabee Servers is encrypted with the latest encryption technology. If while the check in procedure the Guest agrees to receive special offers, then Delta Apartments might use the Guest’s email in order to inform about discounts or special offers. In order to observe the statistics that characterizes the real time internet traffic and the behavior on the webpage, The Company uses Yandex Metrica and Google Analytics; no specific customer can be identified on the basis thereof.

Personal data protection

Delta Apartments employs strict security measures to safeguard personal information and prevent disclosure to third parties without the user’s permission. Access to personally identifiable information is given only to internal staff of the Company requiring the information to perform a specific job. Information will be retained for a reasonable period, or as long as legally required or until the Guest requests the Company to be erased from the system. To this extent, payments made on the website are done via a third party secure certified payment provider and Delta Apartments sees the credit card details until the day of check in. After checking out the credit card details are erased automatically from the system. No communications with the guests will ever be passed on to a third party except if required by the law. Also, the company frequently carries out an analysis of the data preservation periods, deleting some data, considering that the information has become obsolete or outdated.

SabeeApp is taking data protection very seriously. In order to comply with the GDPR regulations, SabeeApp has reviewed all internal processes, improved security to protect all data stored in SabeeApp, implemented new penetration tests across the system and have updated the data protection specifications within their contracts.

 


 

Cookies Policy

As do many other websites, Delta Apartments uses cookies. In this section we aim to explain our cookies policy as clearly as possible.

What is a cookie?

Mis on cookie fail?

A cookie is a small text file that is downloaded by your web browser from the web page you are using and stored by your computer. It stores information that can be accessed by your computer’s administrator. Cookies are essential for the Internet to work, and make navigation around it easier, among other things.  

Küpsis (cookie) on väikesemahuline tekstifail, mille veebiserver saadab kasutaja veebilehitsejale ja mis salvestatakse kasutaja arvuti kõvakettale.

Küpsised kuuluvad nn hallvara hulka, mis ei ole ohtlik, aga võib kasutajale siiski ebamugavusi tekitada. Sellepärast analüüsivad viirusetõrjeprogrammid lisaks viirustele ka küpsiseid ja pakuvad kasutajale võimalust ise otsustada, millised küpsised alles jätta ja millised kustutada.

Küpsised ise kasutaja arvutist informatsiooni ei loe ega internetiavarustesse ei saada. Küll aga võidakse küpsiste abil kogutud informatsiooni müüa kolmandatele osapooltele. Pärast aga hakkab kasutaja saama turunduslikke kommertsteadaandeid (http://www.aki.ee/et/kupsised)

What is a cookie for?

Milleks kasutatakse cookie faile?

Cookies store various types of information. There are many different kinds of cookies, depending on the party that manages them (first-party or third-party cookies), the time that they remain active (session or persistent cookies) or their purpose (technical, personalization, analysis, or behavioural advertising). For example, a cookie might record the time that a user’s session began (if your browser stores information about your preferences and settings on a particular website, these can be restarted automatically on your next visit, without you having to select them again – such as your preferred language); or obtain information about your browsing habits (to improve your experience), or provide you with the most relevant advertisements according to this information.

Küpsised annavad võimalust jälgida veebilehe kasutusstatistikat, rubriikide populaarsust ning muid veebilehel tehtavatest toiminguid. Küpsisest saadavat infot kasutatakse selleks, et parandada lehe sisu ning muuta veebileht kasutusmugavaks. Üldjuhul kasutatakse küpsiseid statistiliste andmete kogumiseks, jälgides kasutajate eelistusi võrgulehtede külastamisel. Kasutajale see otsest ohtu ei kujuta, kuid isikuandmete kaitse seisukohalt võib sellist tegevust nimetada isiku privaatsuse rikkumiseks. Seda juhul, kui võrgulehel pole küpsiste kasutamisele viitavat teavitust. Võrgulehtede haldajad on kohustatud võrgulehel esitama selge ja arusaadava teabe, millist tüüpi küpsiseid nende võrguleht kasutab ja mis eesmärgil. Nii saab kasutaja ise otsustada, kas ja millised küpsised ta lubab või keelab (allikas: http://www.aki.ee/et/kupsised)

 

How can You withdraw my consent and remove cookies?

Küpsistest keeldumine

You can do this by configuring your browser so that it does not accept cookies or alerts you every time that you visit a website that uses them. However, if you do this it is likely that there will be sections of the website or application that you will not be able to use.

Iga Kasutaja saab keelduda küpsiste salvestamisest arvutisse. Selleks tuleb kasutajal muuta veebilehitseja privaatsusseadeid. Kõikide küpsiste blokeerimine võib küll aidata kasutaja privaatsust kaitsta, kuid samas piirata ka mõne võrgulehe kasutusvõimalusi.

Kasutaja võib alustada sellest, et blokeerib veebilehitsejas kõikide küpsiste kasutamise ja edaspidise kasutuskogemuse põhjal lubab küpsised ainult nendele võrgulehtedele, mida ta usaldab (allikas http://www.aki.ee/et/kupsised)

 

Types of cookies Delta Apartments uses:

Veebilehel kasutatavate küpsiste tüübid:

  • Necessary cookies:

These cookies are used for making a website usable by enabling basic functions like page navigation and access to secure

Cid cookie purpose description: this cookie is neccessary for making credit card transactions on the website. The service is provided by Stripe.com which allows online transactions without storing any credit card information.

  • Püsiküpsised ehk Kohustuslikud cookies:

Neid cookie tüüpe kasutatakse selleks, et veebileht saaks normaalselt funktsioneerida. Näiteks, Cid cookie eesmärk on järgmine: see fail on kohustuslik, kuna see võimaldab krediitkaardi transaktsiooni veebilehel. See servis on esitatud Stripe.com poolt ja võimaldab online transaktsioni isiklikku infot ilma salvestamiseta

  • Statistical cookies:

Statistic cookies help website owners to understand how visitors interact with websites by collecting and reporting information anonymously.

Analüütilised küpsised,

Need koguvad teavet selle kohta, kuidas võrgulehte kasutatakse. Näiteks, milliseid võrgulehti külastatakse kõige enam ja kas kasutajad saavad võrgulehtedelt veateateid. Need küpsised ei kogu teavet, mis võimaldaks võrgulehe kasutajat otseselt tuvastada. Küll aga võib arvutikasutuse analüütiline jälgimine viia kasutaja kaudse tuvastamiseni.

 

  • Marketing cookies:

These cookies are used to track visitors across websites. The intention is to display ads that are relevant and engaging for the individual user and thereby more valuable for publishers and third party advertisers.

Reklaamiküpsised, mida võrgulehed kasutavad kasutaja huvidele sihitud reklaamide pakkumiseks. Küpsised reguleerivad, mitu korda kasutaja konkreetset reklaami näeb ning aitavad ühtlasi mõõta reklaamikampaania tõhusust.

  • Unclassified cookies:

Unclassified cookies are cookies that we are in the process of classifying, together with the providers of individual cookies.

 

  • Technical cookies:

These are strictly necessary cookies for an adequate function of This Site.

Tehnilised küpsised, mis on vajalikud, et kasutaja saaks võrgulehel üldse navigeerida ja võrgulehe funktsioone kasutada